| 1. | We promise that we are easy to find, easy to access and give a good overall impression. |
| 2. | We promise you a friendly and professional atmosphere. |
| 3. | We promise to be a dependable and easily accessible business partner identifying and caring for all our customers’ needs. |
| 4. | We promise to keep the agreed-upon delivery time. |
| 5. | We promise a comprehensive product handover. |
| 6. | We promise to carry out or arrange any repair or maintenance work on your Scania product. |
| 7. | We promise you quality work carried out by qualified personnel. |
| 8. | We promise to earn your trust by carrying out correct and cost efficient repairs. |
| 9. | We promise to respect your time by being available for you. |
| 10. | We promise to maximise your uptime. |
| 11. | We promise to deliver parts to you so that you can take full advantage of your vehicle. |
| 12. | We promise to provide emergency assistance 24 hours a day, 365 days a year. |
| 13. | We promise to take your complaints seriously. |
| 14. | We promise to reduce to environmental impact of our activities. |
