Nobody can argue against the increasingly tough conditions facing haulage companies. Transport costs are extremely vulnerable to price, customers are placing increasingly stringent demands on delivery precision and just-in-time operations.
When you, as a Scania-customer, har received a credit from your home dealer to be used in connection with a Scania Assistance case, these credit terms will be entered into our cusomter register. The credit will be used in case of an emergency and the
appropriate amount will be transferred to the repairing Scania workshop by our Assistance staff. In this way, the work can start more quickly and standstill costs are cut. And of course, you always have access to a contact person at your Assistance centre or commercial support in Södertälje, where you can get answers to any question you may have regarding invoices or other administrative issues. You can always
choose the method of payment yourself - card or invoice. Should you require more information, please contact your nearest Scania dealer.
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Help at hand whenever it is needed
Scania Assistance is designed primarily to handle problems that are most acute and critical – namely technical problems or breakdowns.
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A global organisation
Scania Assistance is an organisation found in many parts of the world.
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A single call and help is on its way
All your driver needs to do when he requires help is to call his national Assistance centre, and a powerful organisation swings into action.
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Information pack in the vehicle
One precondition for you and your drivers to be able to call up Scania Assistance is that all the relevant information is at hand whenever it is needed - in the vehicle.
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You can rely on Scania
Having to repair your vehicle in another country can often be a frustrating experience for a variety of reasons. Firstly, there are unexpected costs and secondly, unscheduled standstill may result in late delivery. What is more, there is always that nagging doubt that an unfamiliar workshop may not do the job as well as your regular Scania workshop back home, or that costs may escalate.
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High quality - no surprises
When you rely on Scania Assistance, you can rest assured that the repairs are done correctly, to the same high Scania quality standards to which you are accustomed - no matter where in the world you happen to be.
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Efficient payment procedure
We enter permanent credit terms from your home dealership into our customer register. This credit is transfered to the workshop carrying out the repair. In this way, work can start more quickly and standstill costs are cut.
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