Scania Retail System

The Scania Retail System (SRS) is a systematic way of working in the commercial organisation in order to improve efficiency and services to customers.

The work started in 2006 and the philosophy is steadily implemented throughout the sales and service network.

SRS is based on following activities:

  • Looking at the business from a customer perspective and streamlining the workflow in order to be more efficient in meeting customers’ needs.

  • Improvements driven by the employees firmly supported by the management.

  • Focus on the shortening of lead times through the elimination of waste.