Customer first
Through knowledge of customers’ business operations, Scania focuses its efforts on creating added value for its customers. The customer is at the centre of the entire
value chain: from research and development via production and procurement, to sales, financing and delivery of services.

Respect for the individual
Respect for the individual is built by recognising and using all employees’ knowledge, experience and attitude of continuously seeking to improve their work. New ideas and inspiration are born out of day-to-day operations, where Scania’s employees develop their skills. This helps us ensure higher quality, efficiency and greater job satisfaction.

Quality
The customers’ satisfaction and profitability require delivery of high quality from Scania. Through knowledge of customers’ needs, Scania continuously improves the quality of its products. Deviations are used as a valuable source of information for further improvements, and are handled in well-established processes.