Global

Data We Process

The data we collect depends on your relationship to Scania. In the tabs below, you can access detailed information about the data we collect for different purposes. 

Customer
Driver
Employee
Business partner/supplier
Website visitor

What personal data do we process from you as a customer?

There are two main ways that you interact with us as a customer.

You purchase our products & services

When you order a vehicle and/or services your employees interact with us as your company representatives. We process their names and contact information to communicate and deliver requested products & services.

If you are a sole trader all data that we process about your company becomes personal data.

You purchase something from our web shops

When you order something from our web shops we process data needed to process your purchase and deliver the purchased product to you.

Why do we process your data?

What categories of personal data do we process?

Legal ground

To provide a quotation

  • Organizational data, such as company name, country, company address & phone number
  • Contact information such as name, email address
  • If you are a sole trader we also process financial data such as credit ratings

Legitimate interest

To deliver upon a contract

  • Organizational data, such as company name, country, company address & phone number
  • Contact information such as name, email address
  • If you are a sole trader we also process financial data such as credit ratings, bank accounts and payments as well as contractual related data such as contract number, order number, invoices

Contractual obligation

To provide services and support

  • Contact information (such as name, email, phone number, address)
  • Organizational data, such as company name, country, company address & phone number

Contractual obligation

To inform you about products & services that we believe may be of interest

  • Contact information (such as name, email, phone number, address)
  • Contact preferences

Legitimate interest

To follow up our performance and how satisfied you are with our products & services and invite you to participate in surveys

  • Contact information (such as name, email, phone number, address)
  • Contact preferences

Legitimate interest

To process your web shop purchase

  • Contact information (such as name, email, phone number, address)
  • Delivery address
  • Purchases and transactions

Contractual obligation

To manage recall campaigns

  • Contact information (such as name, email, phone number, address)
  • Delivery address
  • Purchases and transactions

Legitimate interest

What personal data do we process from you as a driver?

There are three main ways that you interact with Scania as a driver.

You drive a Scania vehicle

If your employer enters into a contract with Scania that includes Scanias Connected Services, the vehicle you drive will be monitored remotely by Scania and your employer. We collect various types of operational data from the vehicle such as fuel consumption, driving patterns, geo position of the vehicle, error codes et cetera. This all becomes personal data when we may identify who is driving the vehicle.

We process this data in order to

  • deliver the services requested by the customer, for example Driver Training and Driver coaching to improve your driving skills and reduce fuel consumption.
  • on request deliver in-vehicle entertainment services
  • conduct remote diagnostics as well as repair and maintenance planning
  • provide support
  • fulfil contractual obligations and legal obligations
  • improve quality and further develop our products & services

The data we collect is either provided by your employer, collected from the vehicle or created in our IT-systems that you use.

You enter into a driver competition organized by Scania

If you choose to enter a driver competition organized by Scania we need to collect some of your personal data - for example your name and contact information - in order to process your registration and your participation in the competition. This data is provided directly by you.

You have an emergency on the road and you call Scania Assistance

If you have an emergency on the road and you choose to contact us for emergency assistance we need to process your personal data in order to identify you, understand your emergency, provide assistance and contact you to continuously communicate information regarding your assistance case.

 

Why do we process your data?

What categories of personal data do we process?

Legal ground

To fulfill our contractual obligations such as:

  • deliver services requested by the customer
  • on request deliver in-vehicle entertainment services
  • conducting remote diagnostics as well as repair and maintenance planning
  • provide support

To follow up contractual obligations of the customer

  • Driving behavior, for example driving pattern including geo-location and operating hours
  • Identification data, for example the Vehicle Identification Number, IP number, MAC address, driver ID, IT-system user ID 
  • Performance data from the vehicle, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes
  • System logs from our IT-systems

Legitimate interest

To process your participation in our driving competitions

  • Contact information (such as name, email, phone number, address)
  • Your Age
  • Your Language preference
  • The Company Name for your employer

Consent

To provide emergency assistance on the road

  • Contact information (such as name, email, phone number, address)
  • Organizational data, such as company name, country, company address & phone number
  • Vehicle Identification Number
  • Registration number
  • Description of the emergency incl description of any physical injuries and need of medical assistance
  • Geographic position
  • Vehicle data for remote diagnostics

Legitimate interest

To improve quality and develop our products & services

  • Driving behavior, such as driving pattern including geo-location and operating hours
  • Identification data, for example the vehicle-ID (including VIN and chassis ID), IP number, MAC address, driver ID 
  • Performance data from the vehicle, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes
  • Emergency assistance cases

Legitimate interest

What personal data do we process regarding you as an employee?

When you apply for a position at Scania we ask you to provide some personal data in order to process your application for example contact information, reference information such as previous work history, education, certificates.

During your employment at Scania we process your personal data in order to:

  • administer your employment,
  • fulfill our legal obligations as employer
  • fulfill our legitimate interest to:
    • steer, plan and evaluate the work
    • protect company employees and assets
    • contact and inform employees
    • being transparent to owners and the general public

After you have left the company we process limited amounts of data required to fulfil our legal obligations for example data showing your employment period.

Why do we process your data?

What cat­e­gories of personal data do we process?

Legal ground

Staff administration

  • Contact information (such as name, email, phone number, address) 
  • Employment data (Employment number, User-ID, Photos)
  • Financial information (salary, taxes, expenses, time reports, bank account number etc)

Contractual obligation

Fulfill legal obligations (for ex reporting to authorities, documenting rehabilitation, comply with collective agreements etc)

  • Contact information (such as name, email, phone number, address) 
  • Citizenship
  • Date of birth 
  • Financial information (salary, taxes)
  • Union membership*

Legal obligation

Planning and follow up

  • Organizational information (place of work, cost centre, direct manager etc)
  • Performance evaluations
  • Development plans

Legitimate interest

To provide access to our IT-systems

  • Contact information (such as name, email, phone number, address) 
  • User-id
  • User preference settings in systems
  • Logs of your usage of our systems

Legitimate interest

Safety in case of emergency

  • Contact information (such as name, email, phone number, address) 
  • Next of kin 
  • Citizenship
  • Date of birth 

Protection of your vital interest

To protect our employees and our company assets

  • Access logs from IT-systems and entry systems, 
  • IT-logs from applications and network services, 
  • Camera surveillance
  • Security incident reports

Legitimate interest

What personal data do we process from you as a business partner/supplier?

If you work as an representative for a supplier that provides products & services to Scania we process limited amounts of your personal data, e.g. your contact information and identification. This is used to evaluate your offering, manage a contract and provide you with access to relevant IT-systems.

Why do we process your data?

What categories of personal data do we process?

Legal ground

To evaluate a proposal from you or your employer

  • Contact information (such as name, email, phone number, address)
  • Organizational data, such as company name, country, company address & phone number
  • If you are a sole trader we also process financial data such as credit ratings and prices

Legitimate interest

To perform contracts with you or your employer

  • Contact information (such as name, email, phone number, address) 
  • Organizational data, such as company name, country, company address & phone number
  • Contractual related data such as contract number, order number, invoices
  • Performance follow up data such as delivery, quality etc
  • If you are a sole trader we also process financial data such as credit ratings, bank accounts and payments

Legitimate interest

To provide access to our IT-systems

  • Contact information (such as name, email, phone number, address) 
  • User-id
  • Language settings in systems
  • Logs of your usage of our systems

Legitimate interest

To communicate with yourself or your employer

  • Contact information (such as name, email, phone number, address) 
  • Organizational data, such as company name, country, company address & phone number

Legitimate interest

What personal data do we process from you when you visit our websites?

When you visit our websites your web browser provides us with some information that helps us understand how you are using our websites, such as for example if you are using a mobile device or a computer, which region in the world you are surfing from and which browser you are using. This data helps us tailor our website and enhance your browsing experience. In the privacy settings of your browser you can decide exactly what information you share with us.

We use a limited number of cookies to help us understand how you are using our websites, for more information about our use of cookies see our cookie policy.

If you choose to subscribe to newsletters, order material or sign up for webcasts we will ask you to provide name and contact information needed to fulfill your requests.

Why do we process your data?

What categories of personal data do we process?

Legal ground

To enhance your browsing experience

  • IP-address
  • Browser type and version 
  • Operating system
  • Date and time for you visit
  • URL of the referring site 

Legitimate interest

To process your request to subscribe to newsletters or press releases

  • Name and email
  • Which category you want to subscribe to

Legitimate interest

To process your request to register for webcasts

  • Contact information (such as name, email, phone number, address) 
  • Which organisation/company you represent
  • Country

Legitimate interest

Process your request for more information

  • Contact information (such as name, email, phone number, address) 
  • Which organisation/company you represent
  • Country

Legitimate interest

Process your request to order printed copies of annual reports etc.

  • Contact information (such as name, email, phone number, address)
  • Which organisation/company you represent

Legitimate interest

Evaluate website usage and enhance our website

  • IP-address
  • Browser settings
  • Type of device used to access the site

Legitimate interest